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Senior End User Support Specialist

2 months ago

Atlanta, Georgia, United States RentPath Holdings, Inc. Full time
About the Role

We are seeking a highly skilled Sr. End User Support Specialist to join our team at RentPath Atlanta, GA. As a key member of our IT department, you will play a critical role in delivering exceptional support to our business users.

Key Responsibilities
  • Provide timely and effective support for desktop-related technologies, including printers, networks, and wireless devices.
  • Install, configure, upgrade, and repair computing hardware and software in accordance with business requirements and standards.
  • Develop and maintain a working knowledge of our enterprise applications and their underlying desktop technology.
  • Support asset tracking and asset management activities.
  • Enforce compliance with company security standards, including logon management, network access management, and virus management.
  • Provide technical support for business meetings, including the maintenance of conference room AV systems.
  • Proactively identify issues with our computer environment and formulate corrective actions to eliminate problems.
  • Develop and deliver timely and accurate reporting on activity status.
Requirements
  • 5+ years of hands-on desktop support experience in a Windows and Mac environment.
  • Associates degree in MIS or related work experience.
  • CompTIA A+, MCP, MSDST, or similar certifications.
  • Knowledge of all flavors of Mac OSes and Windows OSes, including SCCM.
  • Excellent customer service, interpersonal, phone, and verbal/written communications skills.
  • Ability to perform in a complex organizational environment involving local and remote personnel.
What We Offer
  • Immediate 401k match.
  • Unlimited PTO; generous Paid Holidays.
  • Medical, dental, vision plans.
  • Paid maternity and parental leave.
  • Flexible spending accounts.
  • Employee discounts.
  • Covered parking or MARTA stipend (for Atlanta HQ-based employees).
  • On-site gym (for Atlanta HQ-based employees).