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Voice and Network Support Specialist

1 month ago

Atlanta, Georgia, United States Truist Inc Full time

Job Summary:

The Voice and Network Support Specialist will provide technical support for end-users, focusing on voice and network applications and hardware. This role involves project tasks, daily work routines, and interactions with vendors, software systems engineering, and applications support.

Key Responsibilities:

  • Provide voice and network support to end-users for PC, server, or mainframe applications and hardware.
  • Focus on accomplishing project tasks and assigning daily work routines to IT Support Specialist Teammates.
  • Regularly interact with vendors, software systems engineering, applications support, and/or applications development to install or restore service and/or identify and correct core problems.
  • Provide input to management on process improvements to continually improve the end-user support model.
  • Recommend design/systems modifications to reduce user problems.

Requirements:

  • High School degree or GED.
  • 12 years of experience in end-user support or a related discipline.
  • In-depth knowledge in information systems networks and ability to identify, apply, and implement best practices.
  • Understanding of key business processes and competitive strategies related to the IT function.
  • Ability to manage projects.
  • Ability to implement complex problems by applying best practices.
  • Ability to provide direction and mentor less experienced teammates.
  • Ability to interpret and convey complex, difficult, or sensitive information.

Preferred Qualifications:

  • Bachelor's degree and 6 years of related experience.
  • Banking or financial services experience.
  • Extensive Knowledge of Cisco Call Manager, Unity, and Cisco Emergency Responder.
  • Extensive knowledge in Cisco routing protocols, network hardware support, configurations, and upgrades.

Benefits:

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

Equal Opportunity Employer:

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.