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Orlando, Florida, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hyatt Place Orlando Lake Buena Vista. As a key member of our hotel staff, you will be responsible for delivering exceptional guest experiences while managing the administrative processes of the hotel.

Key Responsibilities
  • Provide attentive and courteous service to all guests, ensuring a positive experience from arrival to departure.
  • Manage the telephone switchboard and respond to guest inquiries in a timely and professional manner.
  • Establish and maintain effective communication with fellow associates and other departments to ensure seamless operations.
  • Respond to guest requests and resolve issues promptly and efficiently.
  • Maintain confidentiality and security of guest and hotel information.
  • Document all guest requests, complaints, or problems and notify designated departments for resolution.
  • Be aware of all rates, packages, and special promotions to provide accurate information to guests.
  • Be knowledgeable of the front desk computer system and use it to efficiently manage guest reservations and check-in/check-out processes.
  • Log and deliver packages, mail, and messages in a timely manner.
  • Share knowledge of the property and amenities with guests to enhance their stay.
  • Accurately complete the check-in and checkout process for guests.
  • Use creative reasoning and brand standard service tools to overcome guest objections and concerns.
  • Restock front desk area and supplies as required or assigned by immediate supervisor.
Requirements
  • Must have a positive attitude and willingness to learn.
  • Demonstrate the ability to multi-task and be detail-oriented.
  • Demonstrate the ability to problem-solve and effectively deal with internal and external customers.
  • Must have basic English verbal and written communication skills.
  • Must work well in stressful, high-pressure situations.
  • Basic math skills.
  • Must have the ability to obtain alcohol awareness certification as required by the State.
  • Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
  • Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
  • Must be able to convey information and ideas clearly.
  • Must have a desire to serve all guests.
Preferred Qualifications
  • Experience in a hotel or a related field.
  • Brand knowledge and experience.
About MCR Hotels

MCR Hotels is a leading hotel owner-operator with a portfolio of 148 premium-branded hotels across the United States. We offer a range of benefits to our team members, including hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement opportunities, and health, dental, and vision insurance.