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Cybersecurity Service Manager

2 months ago

Augusta, Georgia, United States Corsica Technologies, LLC Full time
Job Description

Cybersecurity Service Manager

Corsica Technologies, LLC is seeking a highly skilled Cybersecurity Service Manager to oversee the daily operations of our Event Management team. The successful candidate will be responsible for ensuring the team delivers rapid threat response while meeting objectives for accuracy and efficiency.

Key Responsibilities:

  • Leadership and Supervision: Provide leadership within Corsica's Managed Services teams to clearly communicate and supervise the Corsica Managed Services Delivery Model.
  • Team Management: Supervise and provide regular feedback to all team members, ensuring they are meeting the goals of the Corsica Managed Services delivery model.
  • Client Communication: Effectively communicate with clients, whether it be anticipating a need, managing a resolution, or following through on a commitment.
  • Problem Management: Ensure all customer problems, incidents, and requests are effectively managed and met.
  • Process Improvement: Identify, propose, and follow-through on customer-driven and data-driven ideas to improve the Corsica Managed Services Delivery model.

Competencies and Qualities:

  • High-Paced Environment: Able to function effectively in a high-paced environment.
  • Client Perspective: Able to understand the perspective of the client in all service interactions.
  • Time Management: Make effective use of time, delegating and completing tasks effectively and on time.
  • Teamwork: Able to work with a team, communicate effectively, and have high attention to detail.
  • Attendance and Quality: Meet clients' and Corsica's expectations for attendance, quality, and performance.
  • Culture of Continuous Improvement: Able to drive a culture of continuous improvement while fostering creativity and innovation.
  • Action Planning: Able to develop short- and long-term action plans based on metrics and key performance indicators.

Education, Experience, and Certifications:

  • Education: Bachelor's degree in cybersecurity, information systems, or a related field.
  • Experience: At least 5 years of experience in cybersecurity or security-related roles.
  • Leadership Experience: At least 2 years of experience managing or leading a security team.
  • Communication Skills: Excellent communication, interpersonal, and customer service skills.
  • Security Knowledge: Strong security knowledge and security analysis skills.
  • IT Service Management: Familiarity with IT service management frameworks and tools.
  • Certifications: Certification like CISSP, CASP, CISM, GCIH, or GSEC are a plus.

Supervisory Responsibility:

This position has direct supervisory responsibilities and is expected to supervise work on service tickets to ensure alignment with Corsica processes.

Work Environment:

In most cases, work will be performed in a climate-controlled office space. Work will require standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and maintaining the security of systems and infrastructure.

Travel:

This position requires less than 10% travel. Overnight travel may be required infrequently for management or business development purposes.

Physical Demands:

  • Candidates should be able to lift 20 pounds or more.
  • Position requires sitting for long periods of time and may occasionally require bending, lifting, and driving.

Position Type/Expected Hours:

This is a full-time position for five, eight-hour days (40 hours total) per week, Monday – Friday 8:00 AM to 5:00 PM. A one-hour lunch break is provided.

Other Duties:

Please note this job description does not contain a comprehensive listing of all possible activities, duties, or responsibilities required for this position. Duties, responsibilities, and activities may change at any time with or without notice.