Service Operations Manager
4 days ago
We are seeking a highly skilled Service Manager to lead our Service Department at Blanchard Equipment Company, Inc. The successful candidate will be responsible for managing service operations to maximize return on investment, ensuring internal and external customer satisfaction, and growing profitable service labor sales.
Key Responsibilities:
- Develop and implement effective Service Department processes to ensure customer satisfaction
- Create annual Service Department goals and budget in alignment with the organization's financial and operational objectives
- Develop and execute a Service Department marketing plan to achieve departmental goals
- Coordinate customer clinics, field days, and promotional events
- Submit service warranty and Product Improvement Program claims within the required timeframe
- Schedule and assign jobs and work areas to employees according to their skills and knowledge
- Review work orders for completeness and accuracy prior to customer billing
- Ensure all departmental tools, equipment, and vehicles are in good working order
- Manage recruiting, staffing, and employee development activities
- Communicate with Corporate Service Manager on location facility needs and improvements
Requirements:
- Experience managing others preferred
- Knowledge of Turf and Handheld Equipment preferred
- Ability to use standard desktop applications such as Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Excellent customer service skills
- High School Diploma or equivalent experience
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