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Event Services Manager

2 months ago


Burbank, California, United States Specialty Restaurants Corporation: Jobs Full time
Company Overview:

Specialty Restaurants is a prominent player in the hospitality sector, known for its vibrant atmosphere and commitment to excellence.

Recognized as one of the top dining destinations, Castaway offers a unique culinary experience where both guests and staff are treated like stars. Our menu showcases seasonal specialties, featuring premium cuts of meat, a raw bar, and customizable charcuterie boards. Castaway has earned accolades as one of the "Most Romantic Restaurants in LA" from various esteemed publications.

At Castaway/Specialty Restaurants, our mission is to innovate continually and provide a 5-star experience for our teams, guests, and the community. We value internal growth, teamwork, and a positive work environment, and we are excited to welcome our next valued team member.

Job Summary:

Castaway Restaurant and Event Center is on the lookout for a skilled and enthusiastic Event Services Manager to enhance our dedicated team. This role demands a meticulous professional with extensive experience in event management, outstanding customer service, and proficiency in banquet service styles, employee training, scheduling, and operational procedures.

The ideal candidate will mentor and guide the team to consistently provide a 5-star experience for our employees, guests, partners, and the community. This individual will also be an innovator in our field, focused on achieving financial objectives and enhancing guest experiences and company culture.

Competitive Benefits:
  • Leading industry compensation plus a bonus program.
  • Comprehensive health plans, including various medical and dental options, with employer contributions for you and your dependents.
  • Diverse supplemental benefit plans for unforeseen circumstances.
  • 401k plan with an annual employer match after one year of service.
  • Employer-paid life insurance throughout employment.
  • Monthly reward dollars for use at various company locations.
  • Paid vacation starting at two weeks per year.
  • Paid holidays for five major holidays.
  • 24 hours of paid sick time renewed annually.
  • Education assistance program for hospitality-related educational growth.
  • Employee assistance program to support work-life balance.
  • Management referral program with a substantial payout for qualifying positions.
Pay: $75,000 - $85,000 / year

Essential Job Duties:
  • Oversee and manage all facets of event operations, ensuring flawless execution of functions and upholding exceptional service standards.
  • Provide leadership and training to event staff, promoting a positive and efficient team environment.
  • Develop and implement standard operating procedures (SOPs) to guarantee consistency and excellence in service delivery.
  • Create and manage employee schedules, ensuring adequate coverage for events, including evenings and weekends.
  • Collaborate with the events team to plan and execute various functions, including weddings, corporate gatherings, social events, and themed celebrations.
  • Maintain the reputation of Castaway as a premier dining and event venue, ensuring that every guest enjoys a 5-star experience.
Education/Experience:

• Strong knowledge of food and beverage service procedures, with a solid background in hospitality within a full-service, upscale, high-volume private event setting.

• Minimum of three years of relevant experience as an Event Services Manager or similar role in an upscale, high-volume environment, with some special events experience.

Required Skills/Abilities:

• Ability to foster a team-oriented atmosphere, ensuring that employees are well-trained and have manageable workloads.

• Excellent interpersonal, verbal, and written communication skills.

• Proficient in PC applications, including but not limited to MS Excel, MS Word, MS Office, and Outlook.

• Must be able to communicate clearly and effectively in English.

Schedule Requirements:

• Full-time position with a schedule that may vary based on departmental needs.

Physical Demands:

• Physical requirements include light work, prolonged walking and/or standing, and occasional exertion of up to 25 lbs of force.

Disclaimer:

The above job description is intended to outline the general nature and level of work being performed and is not meant to be an exhaustive list of all responsibilities, duties, and skills required for the position.

We are an Equal Opportunity Employer, recognizing that our employees are our greatest asset. We are committed to providing equal employment opportunities to all individuals, regardless of race, creed, color, religion, national origin, sex, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation, or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug-free workplace. The Company will consider qualified applicants with criminal histories in a manner consistent with local, state, and federal law. All job offers are contingent upon the successful completion of a background check.