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Director of Special Event Operations

2 months ago

Burbank, California, United States Castaway Full time
About Castaway

Castaway is a premier dining and events destination in Burbank, CA, renowned for its exquisite cuisine and panoramic views. Our mission is to deliver a 5-star experience for our teams, guests, and community, while promoting growth, collaboration, and a positive work environment.

Job Description

We are seeking an experienced and passionate Director of Special Event Operations to oversee all aspects of our special events, ensuring seamless execution and exceeding guest expectations. This role is responsible for leading the planning, coordination, and execution of weddings, corporate functions, and private parties.

Key Responsibilities
  • Lead and manage the planning, coordination, and execution of special events.
  • Collaborate with sales, culinary, and operations teams to ensure seamless event execution.
  • Develop and maintain relationships with clients, vendors, and staff to ensure event success and repeat business.
  • Ensure all events meet financial goals and maintain profitability.
  • Oversee event logistics, including staffing, timelines, and equipment needs.
  • Maintain high standards of service and guest satisfaction throughout all events.
  • Monitor event operations to comply with health, safety, and service standards.
  • Analyze event performance and provide recommendations for continuous improvement.
  • Manage and mentor the special event operations team, providing leadership and fostering a positive work environment.
Qualifications
  • Minimum 3 years' experience in a director-level role in a high-volume hospitality or upscale dining setting.
  • 6 years' progressive experience in Banquet Operations in a management-level role in an upscale event setting.
  • Strong leadership and organizational skills.
  • Ability to handle multiple events simultaneously while ensuring attention to detail.
  • Excellent communication and client relationship skills.
  • Strong problem-solving abilities and the capability to work under pressure.
  • Knowledge of food and beverage operations is a plus.
  • Flexibility to work nights, weekends, and holidays as needed.