Patient Access Representative
2 weeks ago
At Sentara Healthcare, we are seeking a highly skilled and detail-oriented Patient Access Representative to join our team. As a Patient Access Representative, you will be the first point of contact for patients and families, providing exceptional customer service and ensuring a smooth registration process.
Key Responsibilities:
- Verify patient identity and select the correct patient record
- Review schedules and physician orders to register patients for the appropriate service
- Scan important documents, such as insurance cards, ID's, Living Wills, and POAs, and verify and enter patient demographic and insurance information in the electronic health record
- Explain and complete complex regulatory and compliance documents, adhering to all applicable privacy and compliance standards
- Collect co-payments, deposits, and outstanding balances, performing transactions securely
Requirements:
- Two years of customer service and/or data entry experience
- High school diploma or equivalent
- Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology preferred
What We Offer:
- A competitive salary and benefits package
- Opportunities for advancement and professional growth
- A dynamic and supportive work environment
How to Apply:
If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].
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