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Care Coordinator

2 months ago

Matteson, Illinois, United States Lovebird Home Care Full time
About the Role

Lovebird Home Care is seeking a skilled and compassionate Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in ensuring the highest level of care for our clients.

Key Responsibilities
  • Team Management: Oversee and manage our team of care providers to ensure seamless delivery of services.
  • Client Communication: Effectively communicate with caregivers, clients, families, and other stakeholders to ensure their needs are met.
  • Scheduling and Coordination: Manage caregiver schedules and requests for time off, as well as client schedules to ensure care plans are being met.
  • Documentation and Compliance: Maintain accurate client documentation and ensure compliance with all legal and company requirements.
  • Training and Development: Participate in and conduct caregiver trainings to enhance their skills and knowledge.
  • Quality Assurance: Ensure that our clients receive the highest level of care and that our services meet the highest standards.
  • Problem-Solving: Willingly participate in night/weekend on-call rotation and be available to address any issues that may arise.
  • Client Support: Provide accurate information and support to caregivers, clients, and families as needed.
  • Compassion and Empathy: Maintain a compassionate demeanor at all times and remain calm and collected in difficult situations.
  • Client Privacy and Dignity: Ensure that all measures are taken to protect client privacy and dignity.
  • Treatment and Care Planning: Develop treatment/care plans and ensure they are properly carried out.
  • Issue Reporting: Document and report any issues or violations to upper management immediately.
  • Oversight and Assessment: Make oversight visits to supervise and assess caregivers and ensure client care charts/logs are maintained and monitored.
  • Proactive Solutions: Work to foresee challenges and implement proactive solutions to ensure the highest level of care.
  • Problem-Solving: Demonstrate ability to be a problem solver and collect feedback to ensure client satisfaction.
  • Client Acquisition: Provide information to prospective clients and follow up with them to ensure their needs are met.
  • Hiring and Evaluation: Participate in interviewing, hiring, evaluation, and discipline processes.
  • Referral and Marketing: Take and conduct referral calls, follow-up with leads, and send marketing emails to potential clients/leads.
Requirements
  • Experience: Experience in home care or other health service industries preferred. Sales experience preferred.
  • Skills: Proficiency in word processing and computer skills (Office Word, Excel, & PowerPoint) required. Excellent communication, human relations, and organizational skills essential.
  • Education: High school diploma required. Certified Nurse Assistant or Medical Assistant and CPR/BLS Card preferred.
  • Interpersonal Skills: Excellent people, time management, confidentiality, and courtesy skills required.
About Lovebird Home Care

Lovebird Home Care maintains a significant presence across the healthcare ecosystem and delivers in-home health services to seniors, veterans, and the disabled. We are committed to providing the highest level of care and service to our clients.