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Customer Service Representative

2 months ago

Birmingham, Alabama, United States Glide Group Full time

About You

We are looking for a skilled communicator with exceptional customer service skills and attention to detail to join our team as a Customer Service Advisor in Birmingham.

You will be responsible for responding to customer queries via email, telephone, live chat, and social media, ensuring first contact resolution is achieved where possible.

About the Role

As a Customer Service Advisor, you will work within a team to provide a high-level service and clear resolution to customers. You will handle customer contact from B2C customers and ensure that all enquiries are processed according to company guidelines.

You will liaise with various departments to resolve complex customer queries and work with internal teams to ensure a personal, friendly service.

About Glide Group

Glide Group is a growing company that brings together sector expertise and creative spirit to make life simpler, customers happier, and businesses more successful.

We are expanding our footprint across the UK and into Europe, and building original ways for our customers to connect.