Pharmacy Customer Service Representative

5 days ago

Grand Rapids, Michigan, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Process prescriptions, including retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
  • Assist pharmacists in scheduling and maintaining work flow, including utilizing pharmacy systems to enter patient and drug information.
  • Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
  • Check in and price merchandise as required or as directed by store manager or communicated by the shift leader.
  • Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly.
  • Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Process (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner.
  • Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
  • Ensure compliance with state and local laws regarding regulated products.
  • Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise.
  • Assist with separation of food items and product placement as specified by policies/procedures.
  • Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine.
  • Assume web pick-up responsibilities, including monitoring orders, filling orders, and delivering orders to customers.
  • Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Requirements
  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evenings and weekend hours.
  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer good math skills to fill prescriptions accurately.
  • Prefer good computer skills.
  • Prefer knowledge of store inventory control.
  • Prefer PTCB certification.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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