Assistant Manager of Retail Operations
1 week ago
About L.L.Bean: At L.L.Bean, we are passionate about the outdoors and committed to creating a diverse and inclusive environment where everyone feels valued and welcomed. Our mission is to uphold our core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance, and Safe and Healthy Living.
Position Overview: We are seeking a dedicated Retail Assistant Store Manager of Operations & Productivity for our flagship location. This role is pivotal in driving business success, nurturing talent, and ensuring an exceptional customer experience within our outdoor lifestyle retail environment.
Key Responsibilities:
- Oversee the shipment processing, replenishment, and pricing teams to ensure operational efficiency.
- Manage Omni Channel services and back-of-house processes to enhance customer satisfaction.
- Ensure accuracy in the Store Transfer process and oversee supply orders as the Facilities & Maintenance Lead.
- Collaborate with the Store Manager on Loss Prevention strategies to safeguard store assets.
- Communicate operational updates effectively to staff both in-store and through digital platforms.
- Deliver exemplary customer service and ensure that all team members adhere to these standards.
- Assist in the recruitment and onboarding of new employees, contributing to a positive team culture.
- Address employee concerns and provide constructive feedback and coaching.
- Facilitate training and development initiatives, recognizing and celebrating team achievements.
- Promote the Learn, Try, Buy, and Enjoy experience to enhance customer engagement.
- Ensure compliance with Loss Prevention policies and procedures.
Health and Safety Commitment: Every team member plays a crucial role in maintaining a safe workplace. We expect all employees to actively participate in health and safety protocols, report unsafe conditions, and model safe behaviors.
Qualifications:
- Minimum of 3 years of operational leadership experience in a high-volume retail environment.
- Strong passion for operational excellence and a proven track record in managing retail processes.
- Associate's degree or equivalent experience in a relevant retail setting.
- Demonstrated business acumen with a focus on achieving sales and service objectives.
- Ability to foster collaborative relationships and work effectively within a team.
- Proven leadership capabilities with a focus on employee development and motivation.
- Strong organizational and time management skills.
- Excellent communication skills, both written and verbal.
- Flexibility to work various shifts, including evenings and weekends.
L.L.Bean is dedicated to creating a welcoming environment for all. We believe that a diverse workforce enhances our ability to serve our customers and community effectively.
Our comprehensive benefits package supports your health and financial well-being, promoting a healthy work-life balance and encouraging outdoor activities.
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