Associate Product Manager, eCommerce

4 weeks ago

Freeport, Maine, United States L.L. Bean Full time

"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."

Associate Product Manager, eCommerce

Position Summary

The Associate Product Manager, eCommerceisresponsible formaximizing the value of technology investments for L.L.Bean and ensuring their success through the entire life cycle. This role will work with business and development teams to prioritize efforts to optimize and enhance product(s) based on business objectives for critical parts of the customer journey.

This role is designed for someone with relevant work experience, an interest in deepening their Product Management skillset,a deep analytical background, and who is excited to join a fun and growing team. Must have a passion for ecommerce, customer experience, and building and optimizing engaging and efficient user flows.

We welcome the opportunity for this role to be hybrid based at the corporate headquarters in Freeport, Maine, or to be based remotely in the following states: Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Utah, Vermont, Virginia, Wisconsin.

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Duties and Responsibilities

Create a market-leading customer experience

Manage and prioritize product roadmap,in collaboration with leader, soliciting input from stakeholders, securing approvals, and ensuring product priorities are understood by allLead epic prioritization and user story creation, partnering with Business Analyst, to develop meaningful user stories with clear, measurable acceptance criteriaMonitor and communicate the effectiveness of keycustomer journeys and/or investmentsLeverage CX insights and Web analytics tools (GA) to surface questions to the Analytics team that drive insights informing the roadmap.Uncover insights leveraging digital experience monitoring tool Quantum MetricContribute to testing pipeline aligned with product and business strategy to inform prioritization and drive eCommerce growthTranslate business needs into innovative solutionsThis role requiresexcellent communication skills to understand business requirements,communicate product vision,and to deliver insightsand results to stakeholders. Works with stakeholders and SMEs across the org to inform and advocate for opportunities to improve the customer experience and drive business value from technology investments Requirements Strong strategic thinking, and practicalplanning skillsExcellent communication skills and ability to partner with business and technical teams in addition to vendorsUnderstanding of retail industry domains from a customer and technical perspectiveAn ability to synthesize different data to identify and articulate opportunitiesFlexible with regards to changing priorities & business needsSelf-sufficient Proven ability to learn on the jobExperience with web analytics (GA preferred) required; experience with Quantum Metric, Tableau and SQL nice to haveDemonstrated curiosity about and ability to research and communicate the opportunities and uses of new technology with the context of business and customer needsAbility to prioritize effectively and adhere to deadlinesAbility to work in a dynamic, fast-paced changing environment Minimum Experience BA/BS or equivalent, preferably in a technical or quantitative discipline3-5 years work experience with relevant product management experience preferredStrong analytical skills with experience in GA4 and other analytics tools preferredStrong understanding of retail industry domains, both from a customer and a technical perspectiveBasic understanding of software development methodologies "If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."

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