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Customer Service Representative

2 months ago

Westlake, Ohio, United States IMCD Group Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at IMCD Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and accurate order entry and management
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Process credit memos and returned goods authorizations
  • Participate in weekly alignment meetings and monthly department meetings
Requirements
  • Associate degree or equivalent call center experience
  • Excellent customer service skills and ability to interact with customers and team members in a professional manner
  • Ability to multitask and switch focus quickly
  • Deadline-driven, detailed-oriented, and conscientious
  • Proficient with common computer programs, including Microsoft Office
What We Offer

As a Customer Service Representative at IMCD Group, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to grow and develop your skills. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

", "lang_code": "en-US"}