Guest Services Associate

2 months ago


Dumfries, Virginia, United States Colonial Downs Group LLC Full time
Job Overview

The Guest Services Associate plays a vital role in ensuring that all visitors enjoy a welcoming and pleasant experience at our establishment. This position involves managing guest interactions, addressing inquiries, and facilitating smooth check-in and check-out processes.

KEY RESPONSIBILITIES

  • Deliver outstanding customer service to all guests.
  • Welcome and register guests using a centralized system.
  • Collaborate with the housekeeping team to meet guest needs.
  • Process cash and credit transactions accurately while maintaining proper documentation.
  • Address and resolve minor guest issues promptly.
  • Balance daily financial figures and post charges to guest accounts.
  • Assist in delivering items to guests as required.
  • Carry out additional tasks as assigned by management.

COMPLIANCE AND REGULATORY DUTIES:

  • All team members are expected to comply with relevant laws and regulations. Attend mandatory training sessions provided by the company.
  • Maintain necessary licenses as required.
  • Perform duties in accordance with local laws and regulations.
  • Ensure that minors are not permitted in restricted areas or allowed to engage in prohibited activities.
  • Stay informed about the policies and procedures relevant to the department.
  • Be aware of the property’s initiatives regarding responsible gaming.
  • Report any misconduct or suspicious activities observed.

QUALIFICATIONS:

  • Must be at least 18 years old.
  • Prior experience in customer service is preferred.
  • Experience in front desk operations is advantageous.
  • Strong interpersonal communication skills, both in person and over the phone.
  • Able to multitask and maintain professionalism under pressure.
  • Physical capability to lift, push, and pull items weighing up to 25-50 pounds.

CERTIFICATIONS:

Valid Driver's License with a minimum of three years of driving experience.

PHYSICAL REQUIREMENTS:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities. While performing the duties of this position, the employee is frequently required to sit or stand, walk, use hands to handle or feel objects, reach with hands and arms, and communicate effectively. The work environment may be moderately loud, and employees will be expected to navigate various areas of the property.

This job description does not encompass all tasks that may be assigned to the employee. Employees are expected to follow any additional job-related instructions and perform other duties as requested by their supervisor.



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