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Client Support Specialist
2 months ago
Employment Benefits:
- Comprehensive Medical Coverage
- Dental Insurance
- Vision Care
- Health Savings Account
- Wellness Initiatives
- Basic Life Insurance and Accidental Death & Dismemberment
- Short-Term and Long-Term Disability Insurance
- Employee Assistance Services
- 401K Retirement Plan
- 401K Matching Contributions
- Paid Time Off Accrual
- Seven Paid Holidays
- Adhere to safety protocols and comply with all health, safety, security, and environmental policies
- Build and maintain strong relationships with customers, addressing inquiries effectively
- Oversee cargo tracking and relay pertinent information to clients
- Inform customers about policies, requirements, and any changes to schedules
- Maintain customer databases, generate reports, and improve service quality
- Encourage teamwork and collaboration across departments
- Ensure precise data entry and provide administrative support
- Identify and resolve service-related issues in a timely manner
- Develop and uphold operational procedures
- Collaborate with teams on quotes and billing processes
- Perform additional duties as assigned
- Preferred: Associate's Degree in Logistics, Supply Chain Management, or a related discipline
- Required: High School Diploma or equivalent
- Experience: 2-3 years in customer service within the transportation sector
- Ability to follow instructions, meet deadlines, and demonstrate accountability
- Excellent communication skills and attention to detail
- Proficient in Microsoft Office Suite
- Self-driven with strong time management abilities
- Strong organizational, mathematical, and internet research skills
This position is situated in a professional office environment, utilizing standard office equipment. The workplace is stable and secure with minimal hazards.
Equal Opportunities:
Carlile Transportation is dedicated to providing equal opportunities to all individuals, including protected veterans and those with disabilities. We respect the confidentiality of our employees' compensation and discussions surrounding it.
Disclaimer:
The information provided outlines the core aspects of the role, responsibilities, and required skills. It is not intended as an employment contract but serves to clarify expectations associated with the position.
We look forward to your contributions.