Virtual Client Support Specialist
1 week ago
As a Virtual Client Support Specialist, you will be responsible for addressing customer inquiries and providing solutions to their needs.
Key Responsibilities:
- Handle incoming calls and respond to customer questions or direct them to the appropriate team members.
- Investigate customer inquiries and provide timely responses to relevant parties.
- Document calls, manage requests, and update customer accounts with accurate information.
- Manage the distribution of incoming and outgoing correspondence for various clients, adhering to established service standards.
- Conduct data entry and ensure documents are matched to the correct accounts for accuracy.
- Collaborate with team members, management, and clients regarding customer service matters.
- Review client reports weekly to maintain data accuracy and submit findings to management.
- Evaluate and suggest improvements to procedures and workflows to enhance transaction processing efficiency.
- Monitor daily activities to ensure compliance with service agreements.
Qualifications:
- High school diploma or equivalent.
- A minimum of four years in customer service or related telephone support roles.
- Experience interacting with various organizational functions and personnel.
- Proficient in using fax machines, computer applications, and telephone systems.
- Skilled in utilizing help desk software.
Select Source International (SSI) is a consulting firm specializing in IT, Health Care, and Engineering Services, established in 1998. Our consultants have delivered outstanding services that have been recognized by clients across Fortune 500 companies, mid-sized businesses, and consulting firms.
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