Virtual Client Support Specialist

1 week ago


Anchorage, Alaska, United States Select Source International Full time
Job Overview

As a Virtual Client Support Specialist, you will be responsible for addressing customer inquiries and providing solutions to their needs.

Key Responsibilities:

  • Handle incoming calls and respond to customer questions or direct them to the appropriate team members.
  • Investigate customer inquiries and provide timely responses to relevant parties.
  • Document calls, manage requests, and update customer accounts with accurate information.
  • Manage the distribution of incoming and outgoing correspondence for various clients, adhering to established service standards.
  • Conduct data entry and ensure documents are matched to the correct accounts for accuracy.
  • Collaborate with team members, management, and clients regarding customer service matters.
  • Review client reports weekly to maintain data accuracy and submit findings to management.
  • Evaluate and suggest improvements to procedures and workflows to enhance transaction processing efficiency.
  • Monitor daily activities to ensure compliance with service agreements.

Qualifications:

  • High school diploma or equivalent.
  • A minimum of four years in customer service or related telephone support roles.
  • Experience interacting with various organizational functions and personnel.
  • Proficient in using fax machines, computer applications, and telephone systems.
  • Skilled in utilizing help desk software.
About Select Source International

Select Source International (SSI) is a consulting firm specializing in IT, Health Care, and Engineering Services, established in 1998. Our consultants have delivered outstanding services that have been recognized by clients across Fortune 500 companies, mid-sized businesses, and consulting firms.



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