Customer Support Associate, Bilingual

4 weeks ago


Hawthorne, California, United States SpaceX Full time

Job Summary

SpaceX is seeking a highly skilled and multilingual Customer Support Associate to join our team. As a Customer Support Associate, you will be the face of SpaceX to our customers, ensuring they have an exceptional overall experience.

Key Responsibilities

  • Triage and resolve customer issues across multiple channels, providing technical support to customers using hardware, software, and network expertise.
  • Surface product, process, and training issues by pairing quantitative and qualitative methods, serving as the voice of the customer in the language of the business.
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues.
  • Create and maintain an internal knowledge base and help center collateral.

Requirements

  • High school diploma or equivalency certificate.
  • 1+ years of experience in a front-line customer support role.
  • Fluent in English and one of the following languages: Arabic, Azerbaijani, Croatian, Czech, Dutch, French, Georgian, German, Greek, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Swahili, Turkish, and/or Ukrainian.

Preferred Skills and Experience

  • Excellent problem-solving and sleuthing skills, with the ability to go beyond just the apparent and available answer.
  • Excellent written and verbal communication skills, with the ability to distill complex concepts into simple explanations.
  • Excellent empathy, active listening, and resiliency skills, with the ability to internalize customer concerns and solve them.
  • Strong attention to detail and time management skills, with the ability to take pride in your craft.

Additional Requirements

  • Must be available to work scheduled shifts, including holidays.
  • Must be available to work overtime hours and/or weekends as needed.
  • This is not a remote position and will require relocation if not already local to the Hawthorne, CA area.

Compensation and Benefits

Pay range: Level 1: $24.00/hour, Level 2: $25.00/hour, Level 3: $27.00/hour. Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX, which includes long-term incentives, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.



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