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Training and Engagement Manager

2 months ago

Reston, Virginia, United States TTEC Full time
About the Role

We are seeking a highly skilled Learning and Development Professional to join our team at TTEC. As a key member of our organization, you will be responsible for designing and implementing training programs that enhance the skills and knowledge of our employees.

Key Responsibilities
  • Training Program Development
    • Design and deliver training programs that meet the needs of our employees and align with our business objectives.
    • Develop and implement training materials, including curriculum, presentations, and assessments.
  • Coaching and Mentoring
    • Provide coaching and mentoring to employees to help them develop their skills and achieve their career goals.
    • Identify areas for improvement and develop strategies to address them.
  • Performance Management
    • Monitor and evaluate the performance of employees participating in training programs.
    • Provide feedback and coaching to employees to help them improve their performance.
  • Collaboration and Communication
    • Collaborate with cross-functional teams to ensure that training programs are aligned with business objectives.
    • Communicate effectively with employees, managers, and other stakeholders to ensure that training programs meet their needs.
Requirements
  • Education and Experience
    • Bachelor's degree in Education, Training and Development, or a related field.
    • Minimum 2 years of experience in training and development, preferably in a call center or customer service environment.
  • Skills and Qualifications
    • Strong knowledge of adult learning principles and instructional design methodologies.
    • Excellent communication and interpersonal skills.
    • Ability to analyze data and make recommendations for improvement.
    • Strong problem-solving and critical thinking skills.
What We Offer
  • Competitive Compensation and Benefits
    • Salary range: $83,000 - $87,000 annually.
  • Opportunities for Growth and Development
    • Professional development opportunities to help you grow in your career.
  • Diverse and Inclusive Work Environment
    • A global team of diverse and talented individuals who share a passion for delivering exceptional customer experiences.