Cannabis Dispensary Team Lead Position

1 week ago

Washington, Washington, D.C., United States MrGreenDc Full time
Job Overview

This Cannabis Dispensary Manager role is responsible for overseeing daily operations at the medical cannabis dispensary.

The ideal candidate will have prior management experience in a retail, customer service, or medical cannabis environment, and possess a strong understanding of cannabis products, industry regulations, and state compliance requirements.

Key Responsibilities
  1. Leadership & Team Management
  • Supervise, train, and develop dispensary staff to ensure efficient operations and exceptional customer service.
  • Foster a positive and productive work environment by encouraging teamwork and effective communication.
  • Manage scheduling, payroll, and performance evaluations to optimize staffing and encourage growth.
Customer Service Excellence
  • Ensure every customer has a positive experience by setting high standards for customer service and professionalism.
  • Handle complex customer interactions, complaints, and special requests with poise and efficiency.
Compliance & Security
  • Stay up-to-date on all state and local cannabis regulations and ensure dispensary operations remain compliant.
  • Implement strict security protocols to protect the dispensary, staff, and customers.
Inventory Management & Product Knowledge
  • Oversee inventory management, including ordering, receiving, tracking, and reconciliation to minimize shrinkage and ensure adequate stock levels.
  • Educate staff on new product offerings, product benefits, and inventory handling procedures.
Sales & Financial Performance
  • Meet or exceed monthly sales targets by implementing promotions and fostering excellent customer service.
  • Track and analyze sales data to optimize product assortment and recommend adjustments.
Operational Efficiency
  • Maintain a clean, organized, and safe environment within the store at all times.
  • Implement efficient workflows and processes to enhance store productivity.
Salary and Benefits

Estimated salary range: $60,000 - $80,000 per year, depending on experience. Additional benefits include competitive hourly wage, employee discounts, opportunities for growth within the company, and ongoing product education and training.

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