Team Lead

3 days ago


Pine Bush, New York, United States Radiant Ventures Full time

About Radiant Ventures

We are a leading provider of business process outsourcing solutions for the financial services industry. As a trusted partner to our clients, we specialize in delivering high-quality customer service experiences that drive business growth and customer loyalty.

Our Team

We are a dynamic and collaborative team of professionals who are passionate about delivering exceptional customer service. As a Team Lead, you will play a key role in leading a team of customer service representatives and ensuring that our clients receive the highest level of service.

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Responsibilities

  • Lead a team of customer service representatives to deliver exceptional customer service
  • Develop and implement customer service strategies to drive business growth and customer loyalty
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Monitor and analyze customer service metrics to identify areas for improvement

Requirements

  • Proven experience in customer service leadership or management
  • Strong communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Experience with customer service software and technology


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