IT Systems Specialist

3 weeks ago


Baytown, Texas, United States Bayer Heritage Federal Credit Union Full time

Job Title: Technical Support Specialist

Welcome to Bayer Heritage Federal Credit Union, where we're seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide critical support and training to Credit Union personnel in the use of office automation products, personal computers, on-line application systems, user-based peripherals, and more.

Key Responsibilities:

  • Install and support hardware/software/network components
  • Respond to and develop solutions for technical issues to deliver a stable computing infrastructure
  • Consult with clients and departments to estimate and resolve IT issues
  • Administer data and network security for departments
  • Provide training to fellow employees about network security and best computer usage practices
  • Coordinate the needs of in-house IT experts and remote employees, vendors, and contractors

Requirements:

  • One to three years of similar or related experience
  • Equivalent to a college degree (BS or BA in a relevant field)
  • Excellent interpersonal and communication skills
  • Ability to diagnose problems over a WAN in remote locations
  • Experience in PC usage and hardware/software support
  • Windows OS & Server experience

Work Environment:

A safe work environment will be provided. Some lifting and climbing of ladders will be required. Some outside work will be required, but most will occur inside a climate-controlled environment.



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