IT Systems Specialist
3 weeks ago
Job Title: Technical Support Specialist
Welcome to Bayer Heritage Federal Credit Union, where we're seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide critical support and training to Credit Union personnel in the use of office automation products, personal computers, on-line application systems, user-based peripherals, and more.
Key Responsibilities:
- Install and support hardware/software/network components
- Respond to and develop solutions for technical issues to deliver a stable computing infrastructure
- Consult with clients and departments to estimate and resolve IT issues
- Administer data and network security for departments
- Provide training to fellow employees about network security and best computer usage practices
- Coordinate the needs of in-house IT experts and remote employees, vendors, and contractors
Requirements:
- One to three years of similar or related experience
- Equivalent to a college degree (BS or BA in a relevant field)
- Excellent interpersonal and communication skills
- Ability to diagnose problems over a WAN in remote locations
- Experience in PC usage and hardware/software support
- Windows OS & Server experience
Work Environment:
A safe work environment will be provided. Some lifting and climbing of ladders will be required. Some outside work will be required, but most will occur inside a climate-controlled environment.
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