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Customer Service Specialist II

1 month ago

Baytown, Texas, United States Quantix Supply Chain Solutions Full time

Job Type: Full-time

Description

The Customer Service Specialist II serves as a liaison between Quantix and customers' orders, ensuring accurate and timely execution of the order management process. They provide one-on-one service to customers, communicating their daily needs and providing key information to prevent and solve issues.

Key Responsibilities:

  • Proficient in all Customer Service Specialist I Order Management tasks, including non-standard Order Management actions.
  • Completes non-standard order types, such as derailments, interplant, and solo evacuation.
  • Responsible for tactical inventory reporting and reconciliations to ensure accuracy of customer product.
  • Writes, runs, and analyzes system reports to understand outstanding actions.
  • Provides 3rd party inventory or order requirements in their portal.
  • Communicates effectively between external customers and internal Quantix divisions to ensure expeditious handling of customer orders, requests, and needs.
  • Assigned to multiple customer accounts across service offerings.
  • Interacts directly with customers on orders, issues, or inquiries.
  • Owns quality incident and nonconformance incident to understand failure and propose remediation actions.
  • Identifies technical or process issues and collaborates with management on a solution.

Requirements:

  • Bachelor's Degree and 1-3 years of Customer Service experience.
  • Demonstrates excellent written and oral communication skills.
  • Works well in a team environment and can collaborate to meet customer and company needs.
  • Demonstrates strong performance in handling situations while maintaining high levels of service to the customer base.
  • Has general technology proficiency in Microsoft applications and standard web-based operations systems.
  • Ability to exhibit attentiveness, patience, and active listening skills.
  • Excellent problem-solving, organizational, time management, and analytical skills.

Salary: $25.00 per hour