Telecommunications Systems Engineer

2 weeks ago


Lakewood Colorado, United States Astor & Sanders Full time

Telecommunications Systems Engineer

Astor & Sanders Corporation (Astor) is a distinguished IT solutions provider, and we are currently seeking a Telecommunications Systems Engineer to enhance our operations.

This is a full-time role that requires onsite presence.

Key Responsibilities:
• Monitor system resources by conducting daily assessments of all essential servers.
• Assist remote clients by implementing Media Gateways (LSPs and SLSs) software and strategizing routine solutions.
• Facilitate customer communications through daily MACs, voice recordings, scripting, and call routing assistance.
• Ensure optimal resource distribution by executing PBX programming for VDNs, Vectors, Trunk groups, and gateways.
• Perform monthly and quarterly maintenance and backups for Telecom servers.
• Oversee telephony servers, applications, and peripherals through daily support operations.

Technical Management:
• Guarantee that the latest releases and patches are applied to all Linux servers, gateways, and VoIP/SIP telephones, including media module updates.
• Manage the ticketing system for daily troubleshooting and repairs, and prepare weekly status reports.
• Collaborate with Avaya technical support and Telecom operations in alignment with the maintenance contract.
• Undertake additional responsibilities as assigned.

Qualifications:
• Bachelor's degree in Telecommunications, Computer Science, or a related discipline.
• At least 3 years of experience as a Telecommunications Systems Engineer.
• Minimum of 3 years of experience with Avaya Communications Manager, voicemail systems, Call Management System (CMS), and Call Detail Recording (CDR).
• A minimum of 2 years of experience in managing tickets within a ticketing system.
• Proficiency in VoIP systems and protocols, particularly Avaya.
• Experience in configuring Media Gateways, Port Networks, call routing, trunking, and PBX system administration.
• Familiarity with network infrastructure and protocols.
• Strong problem-solving and communication skills.

Benefits:
Astor & Sanders Corporation offers a unique and stimulating environment that promotes individual growth and recognizes performance. We are an Equal Opportunity Employer. Our competitive benefits package includes:
• Medical and dental coverage
• 401k plan with employer contribution
• Paid vacation and sick leave
• Metro-check program
• Tuition reimbursement



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