Senior ServiceNow Developer

4 weeks ago


Chicago, Illinois, United States Rush University Full time

Job Summary:

RUSH University Medical Center is seeking a highly skilled Senior ServiceNow Developer to join our Enterprise IT Strategy & Planning team. As a key member of our team, you will design, develop, and expand the Strategic Portfolio Management (SPM) module on the ServiceNow Platform.

Responsibilities:

  • Develop and recommend SPM workflows, configurations, customizations, and applications, per best practices to meet business needs.
  • Support ServiceNow SPM module through monitoring, troubleshooting, root-cause analysis, and implementing Bug-Fixes.
  • Utilize ServiceNow Plugins/Automation tools to build Innovative Solutions for SPM.
  • Review and groom user stories to understand requirements and technical architecture documentation for solution and lead the following design and development and deployment of solutions across non-PRD and PRD environments.
  • Provide training for SPM or other ServiceNow modules/functionality both in person and through using other methods and maintain end-user documentation as required.
  • Document, maintain, and update policies, procedures, and controls for the operation of the ServiceNow SPM platform.

Requirements:

  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline.
  • Proficient in all phases of the software development lifecycle.
  • Minimum 5-10 years of ServiceNow Development and Design experience on ITSM and ideally SPM suite, documenting requirements, designing, and building in a ServiceNow enterprise environment.
  • Must have completed at least 2 implementations of SPM within ServiceNow.
  • Experience or knowledge or certifications with various ServiceNow modules like SPM, ITAM, ITOM, ITIL, CSA Certification, Implementation Specialist Certification.
  • Having exposure to integrations and developing complex solutions; Experience with ServiceNow scripting languages.
  • Expertise and experience in ServiceNow, ideally certified as a ServiceNow Developer and/or Administrator.
  • Experience utilizing techniques and tools including HTML, XML, CSS, SQL, or JavaScript.
  • Ability to lead client discussions, organize backlog grooming, and run scrum calls and agile-based methodology of software development.
  • Experience working with and mentoring ServiceNow technical junior resources.
  • Excellent written and verbal Communication Skills.
  • Can operate independently or with minimum supervision.
  • Ability to manage multiple projects and prioritize tasks into manageable work product.
  • Analytical, decision-making, problem-solving abilities.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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