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Banking Center Operations Manager

2 months ago

Nashville, Tennessee, United States First Horizon Bank Full time
Job Summary

A Teller Operations Coordinator is the backbone of our banking centers, providing exceptional customer service, monitoring and training team members, and working with clients to identify sales opportunities. This role requires strong communication and leadership skills, as well as the ability to work effectively in a team environment.

Key Responsibilities
  • Lead the Customer Service Satisfaction of the Banking Center, ensuring that customer issues are resolved in a timely and professional manner.
  • Monitor and maintain control over key risk areas of the center, including teller performance, operational losses, and audit control procedures.
  • Handle cash drawers and vaults, ensuring proper control and security procedures are followed.
  • Maintain work flow and schedule tellers to ensure efficient operations.
  • Responsible for evaluating employee performance and providing counseling and training as needed.
  • Cross-sell and make referrals to generate new business and additional services.
  • Conduct teller meetings to develop a communication line and ensure continuous development of staff.
  • Assist in conducting meetings to promote sales, product knowledge, and customer service.
Requirements
  • High school diploma or equivalent, bachelor's degree preferred.
  • 2-5 years of related experience or equivalent combination of education and experience.
  • Experience with a 10-key calculator and Microsoft Word, Excel, Outlook.
  • Prior teller experience preferred.
About Us

First Horizon Bank is a leading regional financial services company dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. With $81.7 billion in assets, we serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States.

Benefits
  • Medical with wellness incentives, dental, and vision.
  • HSA with company match.
  • Maternity and parental leave.
  • Tuition reimbursement.
  • Mentor program.
  • 401(k) with 6% match.