Senior Tech Support Specialist
7 hours ago
As a Senior Tech Support Specialist at Futran Tech Solutions Pvt. Ltd., you will be part of a dynamic team responsible for hardware installation and issue resolution for internal and external customers. This role requires strong technical skills, excellent communication abilities, and the ability to work autonomously with minimal supervision.
Key Responsibilities:
- Image and deploy hardware/software for new hires and acquisitions.
- Recover and re-image existing hardware for re-deployment.
- Follow all escalation procedures according to service level agreement.
- Use remote control tools to assist end users when needed.
- Provide accurate records of each call in incident management tracking tools.
Requirements:
- Good communication skills.
- Ability to articulate IT troubleshooting with non-IT personnel, providers, and medical staff.
- Ability to work autonomously with little supervision and good documentation skills.
- Minimum 3 years of IT experience, with 5+ years preferred.
What We Offer:
- Opportunity to work with a dynamic team in a fast-paced environment.
- Chance to develop and enhance technical skills in a supportive and collaborative environment.
- Competitive compensation and benefits package.
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