Senior User Support Specialist II

4 days ago


San Antonio, Texas, United States Contact Government Services, LLC Full time
Job Title: Senior User Support Specialist II

We are seeking a highly skilled Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency.

The ideal candidate will have a strong background in setting up and disabling accounts, training users on web conferencing tools, and troubleshooting technical issues.

The successful candidate will have a proven track record of delivering high-quality support to users, with a strong focus on customer satisfaction and technical expertise.

The Senior User Support Specialist will be responsible for:

  • Setting up and disabling accounts
  • Training users on web conferencing tools
  • Troubleshooting technical issues
  • Diagnosing and resolving issues with web conferencing tools
  • Providing exceptional customer support

The ideal candidate will have:

  • 4+ years of experience in technical support
  • Strong knowledge of web conferencing tools
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment

We offer a comprehensive benefits package, including health, dental, and vision insurance, life insurance, 401k, flexible spending account, and paid time off.

Contact Government Services, LLC is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace.



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