IT Support Specialist
2 months ago
Futran Tech Solutions Pvt. Ltd. is seeking a highly skilled Senior Tech Support Analyst to join our dynamic team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal and external customers.
Key Responsibilities:- Deploy and recover hardware and software for new hires and acquisitions.
- Reimage existing hardware for redeployment and ensure seamless integration with our systems.
- Follow established escalation procedures to ensure timely resolution of technical issues.
- Utilize remote control tools to provide efficient support to end-users.
- Maintain accurate records of each call in our incident management tracking tool.
- Anticipate customer needs and proactively identify solutions to improve their experience.
- Plan, prioritize, and organize work to meet established objectives and deliver exceptional results.
- Communicate effectively with non-technical personnel, providers, and medical staff to articulate IT troubleshooting solutions.
Requirements:
- Minimum 3 years of IT experience, with 5+ years preferred.
- Strong background in desktop support and troubleshooting skills.
- Ability to work autonomously with minimal supervision and maintain excellent documentation skills.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
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