Senior Tech Support Analyst

2 days ago


San Antonio, Texas, United States Futran Tech Solutions Pvt. Ltd. Full time
Job Summary

Futran Tech Solutions Pvt. Ltd. is seeking a highly skilled Senior Tech Support Analyst to join our dynamic team. As a key member of our IT department, you will be responsible for providing technical support and assistance to internal and external customers.

Key Responsibilities:

  • Image and deploy hardware/software for new hires and acquisitions.
  • Recover and re-image existing hardware for re-deployment.
  • Follow all escalation procedures according to service level agreement.
  • Use remote control tool to assist end users when needed.
  • Provide an accurate record of each call in incident management tracking tool.
  • Anticipate customer needs and proactively identifies solutions.
  • Plan, prioritize, organize and complete work to meet established objectives.

Requirements:

  • Good communication skills.
  • Ability to articulate IT troubleshooting with non-IT personnel, providers and medical staff.
  • Ability to work autonomously with little supervision and good documentation skills.
  • Minimum 3 years IT experience with 5+ years preferred.


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