Financial Aid Customer Service Associate

1 week ago

Temple, Texas, United States Temple College Full time
Salary: $15.00 Hourly

Location: Temple, TX

Job Type: Part-Time Staff

Job Number: 00296

Division: Student and Enrollment Services

Department: Financial Aid

Opening Date: Continuous

FLSA: Non-Exempt

Salary Grade: Classified

Work Schedule: Based upon the needs of the department. This is an on-site position. Essential duties of the role must be performed in-person, during prescribed work hours.

Position Overview

The following responsibilities, qualifications, and skills are intended to outline the general nature and level of work performed. The information provided is not exhaustive and may be subject to change.

SUMMARY:

Under the direct supervision of the Financial Aid Director, the incumbent will address and resolve inquiries via telephone and in-person. The role encompasses a variety of administrative support, clerical, and reception duties. Responsibilities include composing correspondence, managing schedules, and responding to inquiries regarding departmental operations. The position also involves making travel arrangements, maintaining records, and performing data entry tasks utilizing various software applications. The incumbent will execute a range of typing assignments, some of which may be confidential. Additionally, basic to intermediate mathematical calculations may be required. Exceptional customer service skills are essential.

Qualifications (Required and Preferred)

MINIMUM EDUCATIONAL AND WORK REQUIREMENTS:
High School Diploma or equivalent and two (2) years of relevant full-time work experience.

Part-time experience will be pro-rated to meet the minimum requirement.

PREFERENCES:
Associate's degree. Previous experience in customer service. Bilingual in Spanish is a plus.

Key Responsibilities

DUTIES AND RESPONSIBILITIES:

The incumbent will:
  • Provide outstanding customer service in all interactions.
  • Handle incoming calls in a dynamic work environment while entering student information into the computer.
  • Demonstrate proficiency in computer usage.
  • Utilize Microsoft Office applications effectively.
  • Draft letters and other correspondence.
  • Address, relay, and resolve inquiries from both phone and walk-in sources.
  • Organize calendars, meetings, and respond to departmental inquiries.
  • Coordinate travel arrangements as needed.
  • Create, maintain, and process various records and forms.
  • Complete a variety of typing tasks, some of which may be confidential.
  • Perform other job-related duties as assigned.
INTERPERSONAL SKILLS REQUIRED:
  • Exhibit empathy and respect in all forms of communication.
  • Collaborate effectively with colleagues and students, demonstrating punctuality and respect for deadlines.
  • Foster a friendly and collegial atmosphere with co-workers, faculty, students, staff, and campus visitors.
  • Build trust through integrity, courtesy, and responsibility, even under stress.
  • Maintain professional development through training and relevant reading.
  • Dress appropriately for a role with frequent customer interaction.
  • Meet all required performance standards.
Knowledge, Skills, and Abilities

KNOWLEDGE:
  • Understanding of customer service principles.
  • Familiarity with relevant equipment, policies, procedures, and methods, including computer systems and applicable software.
SKILLS:
  • Strong attention to detail.
  • Effective customer service and reception skills.
  • Proficient oral and written communication abilities.
ABILITIES:
  • Communicate effectively, both verbally and in writing.
  • Read, write, and comprehend instructions and correspondence.
  • Multitask on a computer while engaging in phone conversations.
  • Interact positively with students, faculty, staff, and college customers.
  • Exercise discretion and maintain confidentiality regarding sensitive information.
  • Organize and prioritize tasks to meet deadlines.
PHYSICAL DEMANDS:
Light physical activity is required, with occasional lifting of objects up to 15 pounds. The position involves prolonged periods of sitting and significant data entry, necessitating proficient keyboard skills and accuracy.

WORKING CONDITIONS:
Work is typically conducted in an office environment.

WORK SCHEDULE:
Based upon departmental needs.

This is an on-site position. Essential duties must be performed in-person during designated work hours.

HOURS PER WEEK:
19.5

SUPERVISORY DUTIES:
None

REPORTS TO:
Director of Financial Aid

TEMPLE COLLEGE BENEFITS
  • PAYROLL: Employees receive payment via direct deposit on the last working day of the month. Wages are distributed evenly over the semester duration.
  • RETIREMENT: Temple College participates in Federal Social Security deductions as a Section 218 employer.
  • MISCELLANEOUS LEAVE: Includes provisions for jury duty, bereavement, inclement weather, and military training.
  • WORKERS COMPENSATION: Employees injured on the job are covered for authorized medical expenses through the Workers Compensation Program.

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