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Customer Service Specialist
2 months ago
Innova Solutions is seeking a dedicated Customer Service Specialist to join our team.
Position Type: Full-Time, Contract to Hire
As a Customer Service Specialist, your responsibilities will include:
- Professionally managing incoming calls and electronic inquiries from patients and their families, assisting with patient registration, appointment scheduling, and addressing inquiries.
- Ensuring accurate and timely registration of new patients to enhance service delivery and facilitate financial processes.
- Identifying and rectifying discrepancies in patient information while accurately inputting data into the electronic medical record system.
- Verifying insurance coverage and determining patient payment responsibilities, providing necessary cost information.
- Coordinating healthcare appointments based on patient needs and clinic protocols, interpreting physician orders for scheduling.
- Communicating appointment details and necessary preparations to ensure patient readiness and optimal reimbursement.
- Documenting patient-related messages from various stakeholders and identifying urgent situations for immediate attention.
- Exhibiting a calm and professional demeanor when addressing concerns from callers, effectively escalating priority issues as needed.
The ideal candidate will possess:
- A minimum of 2 years of experience in a call center environment, with knowledge of medical terminology being advantageous.
Compensation and Benefits:
Pay Range: $15 - $17 per hour, based on various factors including education and experience.
Benefits: Eligible employees may receive medical and pharmacy coverage, dental and vision insurance, 401(k), health savings accounts, life insurance, and other paid leave options.
About Innova Solutions: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals globally, delivering strategic technology and business transformation solutions.
Recent Recognitions:
- Ranked as one of the largest IT consulting staffing firms in the USA.
- Recipient of the ClearlyRated Client Diamond Award.
- Advanced Tier Services partner with AWS and Gold with Microsoft.
Equal Opportunity Employer: Innova Solutions is committed to providing a work environment free of discrimination and harassment.
