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Customer Service Specialist

2 months ago

Temple, Texas, United States Innova Solutions Full time

Innova Solutions is actively seeking a Customer Service Specialist to join our dynamic team. This role is a Full-Time, Contract to Hire position.

As a Customer Service Specialist, your responsibilities will include:

  • Professionally and enthusiastically managing incoming calls and electronic inquiries from patients and their families, ensuring a smooth registration process for new patients and scheduling healthcare appointments.
  • Maintaining accurate and timely registration of new patients to optimize service delivery and facilitate financial reimbursement.
  • Identifying and addressing discrepancies or missing information, while accurately entering data into the electronic medical record system.
  • Verifying insurance coverage and determining patient self-pay responsibilities, providing necessary cost information, and scheduling appointments with financial counselors when appropriate.
  • Coordinating healthcare appointments based on patient needs and requests, adhering to system and clinic guidelines.
  • Communicating essential appointment details and preparation requirements to ensure timely arrival and optimal reimbursement.
  • Drafting clerical and clinical messages from patients and healthcare professionals to administrative and provider staff, identifying urgent patient situations for immediate attention.
  • Calming distressed callers with a composed and professional demeanor, while effectively escalating priority issues for resolution.

The ideal candidate will possess:

  • A minimum of 2 years of experience in a call center environment, with knowledge of medical terminology being advantageous.

Compensation and Benefits:

The pay range for this position is $15 - $17 per hour, based on various factors including education, experience, and specific job duties.

Benefits include: Medical and pharmacy coverage, dental and vision insurance, 401(k), health savings account (HSA), flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident and critical illness coverage, pre-paid legal and ID theft protection, sick time, and other paid leaves as required by law, along with an Employee Assistance Program (EAP).

About Innova Solutions: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals globally and reports an annual revenue nearing $3 billion. We deliver strategic technology and business transformation solutions, enabling our clients to excel in their respective fields.

Recent Recognitions:

  • Ranked as one of the largest IT consulting staffing firms in the USA.
  • Recipient of the ClearlyRated Client Diamond Award.
  • Recognized as one of the largest certified MBE companies in the NMSDC Network.
  • Advanced Tier Services partner with AWS and Gold partner with Microsoft.

Innova Solutions is an Equal Opportunity Employer, committed to providing a work environment free of discrimination and harassment.