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Customer Service Specialist
2 months ago
Innova Solutions is currently seeking a Customer Service Specialist for a full-time, contract-to-hire opportunity. As a vital member of our team, you will:
- Professionally and enthusiastically respond to incoming calls and electronic inquiries from patients and their families, assisting with patient registration, appointment scheduling, and addressing inquiries.
- Ensure precise, compliant, and timely registration of new patients to enhance service quality and facilitate financial reimbursement.
- Identify and rectify discrepancies or missing information while accurately entering data into the electronic medical record system.
- Verify insurance coverage or determine patient self-pay responsibilities, providing cost information and scheduling appointments with financial counselors when necessary.
- Schedule healthcare appointments based on patient needs and requests, adhering to clinic guidelines and interpreting physician orders for appointments and ancillary tests.
- Communicate appointment details and necessary preparations to ensure timely arrival and optimal reimbursement.
- Draft clerical and clinical messages from patients and healthcare professionals to administrative and provider staff, identifying urgent patient situations for immediate triage.
- Calm upset callers with a composed and professional demeanor, identifying and escalating priority issues for resolution.
The ideal candidate will possess: 2+ years of experience in a call center environment, with knowledge of medical terminology being advantageous.
Compensation and Benefits:
Innova Solutions offers a competitive pay range and benefits, including medical and pharmacy coverage, dental and vision insurance, 401(k), health savings accounts, life insurance, and various paid leave options.
About Innova Solutions:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals globally, delivering strategic technology and business transformation solutions to our clients.
Equal Opportunity Employer: Innova Solutions is committed to providing a work environment free of discrimination and harassment, ensuring equal employment opportunities for all employees.
