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Retail Customer Specialist

2 months ago

Cedar Rapids, Iowa, United States Kwik Shop Full time
Retail Sales Associate

Focus on Customer Engagement: Deliver exceptional service through prompt and friendly interactions, meticulous attention to detail, and the ability to foresee customer needs.

  • Encourage customers to visit the store and foster a welcoming environment for future visits.
  • Adhere to compliance protocols through regular reviews of training programs related to Anti-Money Laundering, tobacco and alcohol regulations, and safety measures.
  • Manage cash register operations, money order processing, lottery transactions, and credit card transactions in accordance with company policies.
  • Maintain cleanliness and hygiene in food and beverage areas to enhance product appeal.
  • Ensure adequate supply levels in the coffee and fast food sections.
  • Restock display cases throughout the store to provide a diverse selection of products for customers.
  • Uphold the exterior appearance of the store to improve curb appeal during all operational hours.
  • Guarantee that restrooms are kept exceptionally clean, sanitary, and well-stocked with necessary supplies.
  • Prioritize safety within the store environment.
Minimum Position Qualifications:
  • Engage in training sessions organized by the company.
  • Exhibit a positive demeanor that inspires others, consistently speaking well of the company in front of customers and colleagues.
  • Ability to lift a minimum of 25 pounds (potentially more depending on location), along with the capacity to bend, stand, and walk throughout the entire shift.
  • Availability to work some weekends and holidays is essential.
Desired Qualifications:
  • Prior experience in customer service or retail.
  • Consistent work history.
  • High school diploma or equivalent qualification.

This position as a Retail Sales Associate demands a friendly attitude and an engaging personality, offering pathways for long-term career advancement within the company.

Accountable for shaping and enhancing the customer experience within the store, this role is tailored for team members who thrive on interpersonal interactions and are dedicated to upholding company standards.