Workplace Support Team Lead

5 days ago

Phoenix, Arizona, United States Rock Family of Companies Full time

The Rock Family of Companies is a dynamic organization with a diverse range of businesses spanning fintech, sports, entertainment, real estate, and more.

We're united by our culture – a drive to find a better way that fuels our commitment to our clients, our community, and our team members.

We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed.

In this role, you'll have the opportunity to become the best version of yourself and make a meaningful impact on our clients and team members.

The Team Leader of Workplace Support is focused on the people, environment, and experiences that influence our partners and their team members.

You'll offer direct leadership and coaching, setting expectations for the workplace support team to ensure excellent client experiences and well-maintained spaces across multiple locations in the United States.

About the Role
  • Empower team members in ownership of the work environment, equipment, and decision-making to serve our clients, while encouraging personal accountability and innovation.
  • Coach the collaboration and communication between team members and our business partners.
  • Develop team members through proactive skill evaluation, training, resource utilization, and one-on-one feedback.
  • Lead project planning sessions and execute on plans.
  • Manage relationships with clients and stakeholders.
  • Ensure compliance with environmental, safety, and health procedures.
  • Develop and share best practices and deep understanding of the work environment, equipment, and systems to help guide team members and solve challenges.
  • Oversee the creation and training of detailed standard operating procedures in conjunction with product instructions and operational documentation.
  • Engage with internal clients to anticipate needs, develop solutions, evaluate performance, and promote services.
  • Work with team members, peers, and senior leaders to create and implement strategic projects.
  • Drive consistent improvement through metrics, trend analysis, corrective actions, and measured success.
  • Provide recommendations on products and vendors that support our environment.
About You
  • 1 year of experience in facilities, customer service, hospitality, or a relevant field.
  • 1 year of leadership experience.
  • Ability to travel regularly to other locations.
What You'll Get

We're committed to the health and well-being of our team members and their families. We offer a range of benefits and perks to support your individual needs and help you live your best life.

We're proud to offer eligible team members perks and health benefits that will help you have peace of mind.

We're a Detroit-based company made up of businesses that provide simple, fast, and trusted digital solutions for complex transactions.

We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.

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