Workplace Support Team Lead

4 weeks ago


Phoenix, Arizona, United States Rock Family of Companies Full time
About the Role

We are seeking a highly skilled and experienced Workplace Support Team Lead to join our team at the Rock Family of Companies. As a key member of our operations team, you will be responsible for leading the Workplace Support team to ensure excellent client experiences and well-maintained spaces across multiple locations in the United States.

Key Responsibilities:

  • Empower team members in ownership of the work environment, equipment, and decision-making to serve our clients, while encouraging personal accountability and innovation.
  • Coach the collaboration and communication between team members and our business partners.
  • Develop team members through proactive skill evaluation, training, resource utilization, and one-on-one feedback.
  • Lead project planning sessions and execute on plans.
  • Manage relationships with clients and stakeholders.
  • Ensure compliance with environmental, safety, and health procedures.
  • Develop and share best practices and deep understanding of the work environment, equipment, and systems to help guide team members and solve challenges.
  • Oversee the creation and training of detailed standard operating procedures in conjunction with product instructions and operational documentation.
  • Engage with internal clients to anticipate needs, develop solutions, evaluate performance, and promote services.
  • Work with team members, peers, and senior leaders to create and implement strategic projects.
  • Drive consistent improvement through metrics, trend analysis, corrective actions, and measured success.
  • Provide recommendations on products and vendors that support our environment.

About You

  • 1 year of experience in facilities, customer service, hospitality, or a relevant field.
  • 1 year of leadership experience.
  • Ability to travel regularly to other locations.

What You'll Get

We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off. Our team members fuel our strategy, innovation, and growth, so we ensure the health and well-being of not just you, but your family, too. We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life.



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