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Senior Support Engineer

1 month ago

Phoenix, Arizona, United States Hispanic Technology Executive Council Full time
About the Role

We are seeking a highly skilled and experienced Senior Support Engineer to join our team. As a key member of our Customer Success team, you will be responsible for providing top-notch support to our customers, ensuring their continued success with our company.

Key Responsibilities
  • Provide expert-level support to customers via email, phone, and screen sharing
  • Assist customers with building complex environments in Skytap Cloud
  • Work closely with the sales team to ensure customer success and satisfaction
  • Engage as a subject matter expert within the support organization and with customers and partners
  • Drive the establishment of support processes and procedures to contribute to the efficiency of the organization
Requirements
  • Extensive experience with Windows Desktop/Server and/or Linux Operating Systems
  • Experience with VMware or other virtualization technologies
  • Strong background in application-level networking (Layer 4 and above)
  • Excellent written, verbal, and interpersonal skills
  • Ability to problem solve solo and function within a tight-knit group
  • Excellent project planning and time management skills
  • Must be maniacal about customer success
What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our company values diversity and inclusion, and we strive to create a workplace where all employees can bring their whole selves to work.