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Service Administrator Assistant

1 month ago

Plymouth, Michigan, United States Kelly Full time
Job Summary

Kelly is seeking a highly skilled and detail-oriented Service Administrator to join our team in Livonia, MI. As a Service Administrator, you will be responsible for providing exceptional customer service, maintaining accurate records, and ensuring seamless service delivery.

Key Responsibilities
  • Maintain the service call center by answering phones, entering service cases into SIS, and transferring customer calls to the appropriate department or team.
  • Process service expense and mission billing using SAP, SIS, and CERTIFY.
  • Maintain the Service Admin Mailbox and respond to customer or team requests.
  • Keep customer information in SAP and SIS up to date and correct, resolving issues with incorrect data.
  • Enter purchase orders in SAP for tools and/or special needs for the different teams supported by technical service.
  • Issue purchase orders to suppliers as necessary.
  • Provide customers with quotes for onsite support.
  • Assist with special projects, including PPT presentations and Excel spreadsheets.
  • Assist with Project Management Department billing as necessary.
  • Enter Preventative Maintenance contract details into SIS and maintain data up to date.
  • Assist the Application department if needed, handling application requests and reports, LAC material shipping and receiving, customer quotes, and invoicing.
  • Assist the Training department if needed, receiving leads for service and training opportunities, working with internal resources and/or Business Development Manager to identify training courses and offer contracts/solutions to customers, handling customer quotes, class registration, and course overview documentation.
Requirements
  • Have a two-year Associates Degree in Business Administration or equivalent combination of training and experience.
  • Have a minimum of 3 years of previous experience in office administration and customer service.
  • Have excellent verbal and written communication skills.
  • Have excellent organizational skills.
  • Have SAP experience.
  • Be proficient in Microsoft Office, including Teams, Word, Outlook, Excel, and PowerPoint.
What's Next

If your skills and experience align with this opportunity, you will proceed to the next steps. We welcome and value diversity at Kelly and are committed to building a team that is inclusive of various backgrounds, perspectives, and abilities.

Kelly is an Equal Employment Opportunity and Affirmative Action employer. We comply with the requirements of California's state and local Fair Chance laws and participate in E-Verify.