Community Management Associate

4 weeks ago


Franklin, Tennessee, United States Community Management Associates Full time
Job Title: On-Site Office Manager

Community Management Associates is seeking a highly organized and detail-oriented On-Site Office Manager to join our team. As a key member of our community management team, you will be responsible for providing exceptional customer service to our residents, managing the day-to-day operations of our community, and ensuring that all administrative tasks are completed in a timely and efficient manner.

Key Responsibilities:
  • Manage the on-site office and provide administrative support to the General Manager and Board of Directors
  • Handle customer service calls and emails, and respond to resident inquiries in a timely and professional manner
  • Process architectural requests, facilitate rentals, and manage office administration tasks
  • Work with the General Manager to provide reporting to the Board of Directors and facilitate decision-making
  • Coordinate events and activities throughout the community, including pool and tennis events
  • Manage the concession stand and relationship with the pool management company during the summer season
  • Assist with the coordination of the Annual meeting and Election of Board Members
  • Provide input in the selection of contractors and development of contract specifications
  • Supervise contractors providing recurring services and monitor their performance
  • Perform regular site visits to maintain knowledge of the property
  • Receive and respond to service requests for repairs or maintenance of the property and amenities
  • Arrange for prompt response to emergency service requests
  • May also serve in a receptionist and administrative assistant role to handle incoming telephone calls, typing of reports, correspondence, and maintenance of records
Requirements:
  • Working knowledge of the budgeting process
  • Working knowledge of Windows operating systems
  • Project management skills
  • Strong interpersonal communication and organizational skills
  • Excellent written and verbal communication skills
  • Valid Driver's license with a clean driving record
  • Ability to pass a background and drug test
Benefits:
  • 401(k) plan
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Business and/or project management background a plus
  • Community Management Associates (CAM) license a plus
  • College Degree preferred


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