Patient Service Representative

7 days ago


Dover, Delaware, United States Cleveland Clinic Full time
About the Role

Cleveland Clinic is seeking a highly skilled Patient Service Specialist to join our team. As a Patient Service Specialist, you will play a critical role in providing exceptional customer service to our patients and visitors, ensuring a positive and efficient experience throughout their visit.

Key Responsibilities
  • Investigate, triage, and resolve patient issues using the HEART Model, ensuring a seamless experience.
  • Provide proactive assistance to patients, minimizing issues and ensuring a welcoming environment.
  • Manage patient needs in waiting areas, interacting with patients, and resolving issues.
  • Perform patient registration, pre-visit, insurance verification, scheduling, and departure desk activities.
  • Facilitate billing functions, ensuring accuracy and compliance.
  • Enter and maintain patient information, including insurance, billing, and payment details.
  • Encourage patient utilization of front-end technology, providing guidance and education.
  • Support process improvement efforts and participate in committees.
Requirements
  • High School Diploma or GED required.
  • Minimum two years of patient registration, appointment scheduling, insurance processing, or customer service experience.
  • Excellent communication and organizational skills, with a strong work ethic.
  • Ability to work independently, with minimal supervision, in a fast-paced environment.
What We Offer

Cleveland Clinic offers a comprehensive benefits package, including resources for learning and growth, a fulfilling career, and comprehensive benefits that invest in your health, well-being, and future.

We are committed to creating a supportive caregiver family that is united in shared values and purpose. Join us in our mission to provide world-class healthcare and be the best place to receive care and work in healthcare.



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