Customer Service Representative

1 week ago


Dover, Delaware, United States TransCore Full time
Customer Service Representative

TransCore, a leading provider of transportation solutions, is seeking a highly skilled Customer Service Representative to join our team in Dover, Delaware.

Job Summary

As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. You will be the primary point of contact for customers, responding to their inquiries, resolving issues, and ensuring their satisfaction with our services.

Key Responsibilities
  • Assist customers with account opening, maintenance, and closure processes
  • Provide accurate and timely information to customers regarding their accounts and services
  • Process account payments and perform cash out procedures
  • Meet or exceed performance goals to ensure high-quality service delivery
  • Perform account maintenance, including changes, adjustments, and statement requests
  • Communicate business rules, policies, and procedures to customers
  • Respond to incoming phone inquiries and chat requests regarding E-ZPass accounts, violations, and DMV services
Requirements
  • High school diploma or general education degree (GED) required
  • Ability to work varies schedules between 7:00am - 7:00pm M-F and Sat 8:00-2:00pm
  • Bi-lingual fluency in English and Spanish preferred
Working Conditions

The work environment is typically moderate, with occasional exposure to noise and distractions. Regular and predictable attendance is an essential function of this job.

TransCore is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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