Regional Liaison Associate

3 weeks ago

Worcester, Massachusetts, United States Tempus Unlimited Inc. Full time
Job Summary

Tempus Unlimited Inc. is a nonprofit organization that provides community-based services to empower individuals with disabilities to live as independently as possible in the least restrictive environment. We are seeking a highly skilled Regional Liaison Associate to join our team.

Key Responsibilities
  • Act as a liaison between consumers, participants, and/or personal care assistants (PCAs)/direct care workers (DCWs) and Tempus Unlimited Inc.
  • Respond to consumer/participant and/or PCA/DCW inquiries and complaints in a timely and professional manner.
  • Provide in-person assistance, either scheduled or ad-hoc, related to documentation or program-related questions.
  • Help resolve inaccuracies or discrepancies related to reporting of activity time.
  • Work with applicable parties to determine Personal Assistance (PA)/Waiver (WA) status and if new PA/WA needs to be requested.
  • Work with applicable parties to address and resolve PCA/DCW payment issues.
  • Respond to issues that have been escalated by consumers/surrogates/administrative proxies/waiver participants and/or PCAs/DCWs.
  • Receive visitors and determine their needs, directing them to the appropriate person.
  • Maintain visitor and ID badge registers, issuing ID badges where appropriate.
  • Deal with inquiries and provide accurate information.
  • Perform administrative work, including supporting other departments, as needed and as time allows.
  • Report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
Requirements
  • Fluency in Spanish or other languages is a plus.
  • Experience with Excel and spreadsheets.
  • Professional, friendly, and understanding personality.
  • Punctuality and dependability.
  • Ability to work efficiently as a team player as well as individually with minimal direction.
  • Self-motivation.
  • Ability to consistently maintain and build positive working relationships.
  • Excellent organizational skills.
  • Ability to multi-task and meet deadlines.
  • Familiarity with office machines, equipment, and software.
  • Ability to respect and maintain confidentiality.
  • Attention to accuracy and detail.
  • Strong interpersonal and analytical skills.
Education and Experience
  • High School Diploma.
Preferred Qualifications
  • Proficiency in Microsoft Office software.
Work Environment

This job operates in a professional office environment. The Regional Liaison Associate will work in a fast-paced environment, interacting with various stakeholders, including consumers, participants, PCAs, DCWs, and other staff members.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • While performing the duties of this job, the employee is regularly required to talk and/or hear.
  • The employee is frequently required to sit; stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
Travel

Some travel may be required for this position to ensure regional coverage.

Other Duties

Note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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