Regional Liaison Associate

3 weeks ago

Worcester, Massachusetts, United States Tempus Unlimited Inc. Full time
Job Title: Associate - Regional Liaison

Tempus Unlimited, Inc. is a nonprofit organization dedicated to empowering individuals with disabilities to live independently. We are seeking a highly skilled Regional Liaison Associate to join our team.

Job Summary:

The Regional Liaison Associate will serve as a liaison between consumers, participants, and PCAs/DCWs, providing support and resolving inquiries and complaints. This role requires excellent communication and problem-solving skills, as well as the ability to work efficiently as a team player.

Key Responsibilities:
  • Act as a liaison between consumers/participants and Tempus, responding to inquiries and resolving complaints.
  • Provide in-person assistance and support to visitors, addressing program-related questions and documentation.
  • Help resolve inaccuracies or discrepancies related to reporting of activity time.
  • Work with applicable parties to determine PA/WA status and request new PA/WA as needed.
  • Address and resolve PCA/DCW payment issues.
  • Respond to escalated issues from consumers/surrogates/administrative proxies/waiver participants and/or PCAs/DCWs.
  • Receive visitors, determine their needs, and direct them to the appropriate person.
  • Maintain visitor and ID badge register, issuing ID badges as necessary.
  • Deal with inquiries and provide accurate information.
  • Perform administrative tasks, supporting other departments as needed.
Requirements:
  • Fluency in Spanish or other languages a plus.
  • Experience with Excel and Spreadsheets.
  • Professional, friendly, and understanding personality.
  • Punctuality and dependability.
  • Ability to work efficiently as a team player and individually with minimal direction.
  • Self-motivation.
  • Ability to consistently maintain and build positive working relationships.
  • Excellent organizational skills.
  • Ability to multi-task and meet deadlines.
  • Familiarity with office machines, equipment, and software.
  • Ability to respect and maintain confidentiality.
  • Attention to accuracy and detail.
  • Strong interpersonal and analytical skills.
Education:
  • High School Diploma.
Preferred Experience:
  • Proficiency in Microsoft Office software.
Work Environment:

This job operates in a professional office environment, utilizing standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • While performing the duties of this job, the employee is regularly required to talk and/or hear.
  • The employee is frequently required to sit; stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
Travel:

Some travel may be required for this position to ensure regional coverage.

Other Duties:

Note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization/Security Clearance: All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement: Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability, or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

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