Emergency Services Director

6 days ago


Virginia Beach, Virginia, United States Kimmel & Associates Full time
About Kimmel & Associates

Kimmel & Associates is a leading provider of disaster cleanup, mitigation, and restoration services for commercial and residential properties. With over 30 years of experience, we have established ourselves as a trusted partner for property owners and managers in the region.

Job Summary

We are seeking an experienced Emergency Services Director to lead our Emergency Services Department. The successful candidate will be responsible for overseeing daily operations, developing and implementing departmental goals, and ensuring the delivery of exceptional customer service.

Key Responsibilities
  • Department Leadership: Oversee all daily operations of the Emergency Services Department, ensuring seamless delivery of services and high levels of customer satisfaction.
  • Strategic Planning: Work closely with the leadership team to develop and implement departmental goals, objectives, and strategies that align with the company's overall vision.
  • Process Development: Create and maintain all processes and procedures to ensure efficient and effective delivery of services.
  • Training and Development: Develop and implement comprehensive training programs to support the onboarding of new hires and the ongoing development of technicians and leadership within the department.
  • Performance Management: Conduct regular performance reviews, provide coaching and feedback, and hold staff members accountable for meeting departmental goals and objectives.
  • Client Relationships: Establish and maintain strong relationships with clients, identifying opportunities to expand our services and grow the business.
  • Estimating and Reporting: Prepare and submit estimates for mitigation work, ensuring accuracy and attention to detail.
Requirements
  • Leadership Experience: Proven track record of leadership through consistent delivery and company development.
  • Department Management: Must have proven success managing a department with annual revenues exceeding $10 million.
  • Communication Skills: Excellent verbal, written, telephonic, and interpersonal communication skills.
  • Technical Skills: Proficient in MS Office and related software systems, including Xactimate, Docusketch, and MICA.
  • Organization and Multitasking: High organization and multitasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Growth Mindset: A growth mindset, with a track record of personal and professional development.
  • Leadership Skills: Motivational and leadership skills, with a proven ability to inspire and motivate teams.
Benefits
  • Competitive Compensation: Competitive salary and benefits package.
  • Health Insurance: 100% paid healthcare premium.
  • Retirement Plan: 401(k) plan with company match.
  • Flexible Spending Account: Flexible spending account for healthcare and dependent care expenses.
  • Home Ownership Program: Home ownership program with down payment assistance.


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