Branch Experience Director

8 hours ago


Birmingham, Alabama, United States Avadian Credit Union Full time
Job Title: Branch Experience Manager

Avadian Credit Union is seeking a highly skilled Branch Experience Manager to lead our team and deliver exceptional member experiences.

Key Responsibilities:
  • Coach and develop branch staff to achieve sales goals and deliver excellent member service.
  • Train and hold staff accountable for using Avadian's Sales Flow Model to drive sales and revenue growth.
  • Ensure staff maintains a thorough knowledge of Avadian products and services, including features, benefits, and processes.
  • Communicate effectively with staff regarding 90-day action plans, goals, and objectives, as well as corporate initiatives and training opportunities.
  • Assess staff members to evaluate training comprehension, sales flow model confidence, and operational efficiencies.
  • Work with management to develop and implement branch sales goals and directives while maintaining a delightful branch experience.
  • Monitor branch financial performance and identify areas for improvement.
  • Recruit and hire new staff to support branch growth and development.
  • Represent Avadian Credit Union in the community and promote our brand.
Requirements:
  • Significant financial service and sales experience is required.
  • Proven ability to work under a sales goal or sales quota system and meet branch sales objectives.
  • Excellent written and verbal communication skills, positive attitude, and professionalism.
  • Ability to work on weekends and serve in a relief capacity at other branches when needed.
Preferred Qualifications:
  • Minimum three years of similar or related experience.
  • College degree in business administration or related field preferred.

Avadian Credit Union is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace.



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