Assistant Branch Manager II

3 hours ago

Birmingham, Alabama, United States Cadence Bank Full time
About the Role

As an Assistant Branch Manager II at Cadence Bank, you will play a vital role in supporting the Branch Manager in the daily activities of the branch office. This position requires strong leadership skills, excellent communication, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Assist the Branch Manager in managing the branch, including hiring, training, scheduling, and coaching team member performance.
  • Support the Branch Manager in all aspects of branch operations, including audit, security procedures, and sales and service initiatives.
  • Maintain knowledge of all policies and procedures to make decisions in regard to check approvals and overrides in the absence of the manager.
  • Represent the bank in business and community development activities, including prospecting and CRA, as requested by the Branch Manager.
  • Lead teammates by example, offering exceptional customer service and coaching the team to provide the same level of service.
  • Handle customer complaints in a positive and professional manner in the absence of the manager.
  • Participate in all sales initiatives and sales focuses, coaching and encouraging teammate participation.
  • Maintain knowledge of and assist with all personal banker activities, including opening new deposit accounts and maintaining existing deposit accounts while following all policies and procedures.
  • Support teller duties, including processing all teller transactions in an accurate and efficient manner, performing audit functions, vault custodian functions, and ATM balancing as requested by the manager.
  • Accept, process, and close consumer loan applications as requested by the Branch Manager.
Requirements
  • Good written, verbal, and supervisory skills.
  • Excellent interpersonal and customer service skills.
  • Bachelor's degree or equivalent work experience.
  • Five to six years of relevant experience, with a minimum of one to three years of supervisory experience preferred.
  • Regular and reliable attendance, with a willingness to work cooperatively with others.
About Cadence Bank

Cadence Bank is an equal opportunity employer, dedicated to creating a diverse workforce that fosters problem-solving and creative thinking. We encourage everyone to apply, regardless of their background or experience.

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