Assistant Branch Manager

3 days ago

Birmingham, Alabama, United States South State Full time
Job Title: Assistant Branch Manager

As a key member of our branch team, the Assistant Branch Manager plays a vital role in supporting the Branch Manager in the overall management of the branch. This includes maximizing revenue, sales, customer satisfaction, minimizing operational losses, ensuring compliance with operational and security procedures, deepening existing relationships, and minimizing customer attrition.

Key Responsibilities:
  • Assist the Branch Manager in leading the branch to achieve sales goals, including outbound calling, sales meetings, and coaching.
  • Supervise designated staff members in their daily performance of assigned tasks, impacting decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination.
  • Serve customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Gold Service Standards.
  • Perform all functions of SR FSR, including opening new deposit accounts and understanding the financial services offered by the bank.
  • Process all loan applications (within lending authority) and paperwork, extending credit to qualified individuals and businesses through our various installment, commercial, and real estate products.
  • Manage loan and deposit exceptions within the expectation of SouthState Bank, both individually and for the branch.
  • Responsible for the branch's security procedures and understands the function and operations of the security devices, critical in protecting the facility against criminal and fraudulent activity.
  • Provide leadership in all areas by setting an example for the staff to follow, personifying good customer relations and effective selling and cross-selling in contacts with customers.
Requirements:
  • High School Diploma or equivalent, BA degree and/or 2 years in Banking.
  • Minimum of 3 years' experience as Customer Service/Sales/Branch Manager, strong organizational skills, previous supervisory experience, strong PC skills, previous banking experience, ability to analyze and solve problems.
  • Excellent leadership and communication skills, planning and organizational skills, good decision-making skills, excellent writing skills, training and oral presentation skills, customer service orientation, initiative, excellent interpersonal skills, good computer skills, ability to read, write, speak, and understand English.
Training and Development:
  • The SouthState Way New Team Member Orientation.
  • Branch Manager Workshop.
  • Consumer Lending- Obtain your SSB Lender Credentials.
  • Banker Foundations.
  • All assigned Regulatory Compliance training.
  • Acknowledgement of all policies through DocuSign as assigned.

We are committed to providing a work environment that is inclusive, diverse, and respectful. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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