Technical Operations Manager
3 weeks ago
Estimated salary: $90,000 - $140,000 per year.
Job OverviewWe are seeking an experienced Technical Operations Manager to join our team at Baltimore Consulting. As a key member of our operations team, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex network issues, and collaborating with our account teams to deliver high-quality solutions.
This role offers a dynamic work environment with opportunities for remote work and client site visits within the Baltimore Metro area.
Key Responsibilities:
- Providing timely and effective technical support to clients via phone, email, and tickets
- Configuring and troubleshooting firewalls, switches, and other network devices
- Managing and troubleshooting Office 365 services, including email, calendar, and collaboration tools
- Performing proactive maintenance on client infrastructure, identifying areas for improvement, and recommending upgrades and replacements
- Collaborating with our account teams to deliver customized solutions and ensure client satisfaction
Requirements:
- Minimum 5 years of experience in IT support, preferably with a MSP or consulting firm
- Excellent communication and interpersonal skills
- Strong problem-solving skills and ability to troubleshoot complex technical issues
- Experience with Microsoft Server platforms, Office 365, and Azure
- Proficiency in PowerShell and virtualization technologies
About Our Company:
Baltimore Consulting is a top-tier MSP in the Mid-Atlantic region, dedicated to delivering exceptional customer service and innovative solutions to our clients. We foster a culture of collaboration, continuous learning, and growth, and offer competitive salaries and benefits packages to our team members.
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