IT Support Specialist
5 days ago
About the Job:
The ideal candidate will have a strong technical background and excellent communication skills to work as a Technical Field Service Representative at HeartCentrix. The position involves providing on-site support to customers, ensuring the operational quality of system equipment, and resolving customer issues related to hardware installation, repair, and maintenance.
Key Responsibilities:
- Provide on-site support to customers for system installations, repairs, and upgrades
- Verify and approve the operational quality of system equipment
- Resolves customer issues in hardware installation, repair, upgrade, and maintenance
- Instruct customers on system/equipment operation and maintenance
- Ensure issues are referred to appropriate personnel/service areas for follow-up, testing, and troubleshooting
Required Skills:
- Strong understanding of SCCM, VPN, Azure, O365, Windows 10 & 11
- Excellent communication and problem-solving skills
Work Environment:
This role is an excellent opportunity to work with a heart-centered approach to IT staffing and provides a stable work environment. Our company values teamwork and innovation, making it an ideal place for professionals looking to grow their career.
Compensation:
The estimated annual salary for this position is $85,000 - $110,000 depending on experience and qualifications.
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