IT Support Specialist

5 days ago


Union Valley, Texas, United States HeartCentrix Full time
Job Title: Technical Field Service Representative

About the Job:
The ideal candidate will have a strong technical background and excellent communication skills to work as a Technical Field Service Representative at HeartCentrix. The position involves providing on-site support to customers, ensuring the operational quality of system equipment, and resolving customer issues related to hardware installation, repair, and maintenance.

Key Responsibilities:
  • Provide on-site support to customers for system installations, repairs, and upgrades
  • Verify and approve the operational quality of system equipment
  • Resolves customer issues in hardware installation, repair, upgrade, and maintenance
  • Instruct customers on system/equipment operation and maintenance
  • Ensure issues are referred to appropriate personnel/service areas for follow-up, testing, and troubleshooting

Required Skills:
  • Strong understanding of SCCM, VPN, Azure, O365, Windows 10 & 11
  • Excellent communication and problem-solving skills

Work Environment:
This role is an excellent opportunity to work with a heart-centered approach to IT staffing and provides a stable work environment. Our company values teamwork and innovation, making it an ideal place for professionals looking to grow their career.

Compensation:
The estimated annual salary for this position is $85,000 - $110,000 depending on experience and qualifications.

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